Web Support
Proactive Support for Enduring Website Performance
Beyond the polished interface lies a complex digital ecosystem of code and infrastructure that requires vigilant, proactive care to perform at its peak. A website is a living asset that must evolve. Our web support services are designed to ensure your site not only runs flawlessly but also remains secure, optimised, and perfectly aligned with your evolving business objectives, safeguarding your investment for the long term.
Maintenance plans
Our proactive maintenance packages include crucial core and plugin updates, ensuring your site remains compatible, secure, and performing at its absolute best.
Support retainers
Our flexible support retainers provide a dedicated block of time for your evolving needs. Use your hours for anything from content updates to critical design revisions.
Ad-hoc support
For urgent fixes or specific changes, we offer on demand development and expert troubleshooting with transparent hourly billing.
Website training
In-depth personalised resources and training sessions to help your team navigate the backend of your website like a professional.
Website support
We engineer our websites for intuitive self-management, but we recognize that expert support is crucial for peace of mind. For businesses encumbered by rigid, hardcoded sites from previous developers - where simple text changes become major undertakings - our ongoing support retainers provide the agility and expertise needed to keep your operations moving forward.
For websites with complex API integrations - such as job boards, member portals, or external data feeds - having a dedicated technical partner on standby is essential. When critical systems face issues, our team provides rapid, expert intervention. We offer flexible web support services on both a retainer and ad-hoc basis, allowing you to choose the model that best suits your operational needs and the technical complexity of your website.
Website maintenance
A high-performing website requires proactive, preventative care to maintain its security, compatibility, and peak performance. Digital ecosystems are in constant flux, with CMS platforms, plugin libraries, and code frameworks continuously evolving. Without routine, expert maintenance, your site is exposed to feature degradation, security vulnerabilities, and compatibility conflicts that can escalate into significant issues.
Our strategic maintenance packages are designed to keep your website's infrastructure robust and optimised. We meticulously manage all CMS and plugin updates, conduct vigilant uptime monitoring, perform regular backups, and handle essential system upkeep. Every action is documented in transparent reports, providing clear insight into the work performed. For sites not built by us, we begin with a comprehensive architectural review to establish the most effective maintenance strategy moving forward.
Frequently asked questions
Ongoing maintenance is crucial for protecting your digital investment. It ensures your site remains secure against threats, compatible with evolving browser and server technology, and optimized for peak performance. Proactive care prevents minor issues from becoming major problems, safeguarding your website's stability and user experience.
Yes. We frequently take over the support and maintenance of websites built by other agencies or freelancers. Our process begins with a comprehensive architectural review to thoroughly understand the existing codebase, infrastructure, and potential vulnerabilities. This allows us to create a tailored and effective support strategy.
We prioritize urgent requests to minimize any disruption to your business. For clients on our support retainers, we offer expedited response times based on agreed-upon service levels. Our goal is to acknowledge critical issues promptly and begin expert troubleshooting to ensure a swift and effective resolution.
Our standard maintenance packages are comprehensive, typically including: regular CMS and plugin updates, security monitoring and malware scanning, website performance checks, daily or weekly backups, and uptime monitoring. We provide transparent monthly reports detailing all actions taken to keep your site in optimal health.
Frequently asked questions
Ongoing maintenance is crucial for protecting your digital investment. It ensures your site remains secure against threats, compatible with evolving browser and server technology, and optimized for peak performance. Proactive care prevents minor issues from becoming major problems, safeguarding your website's stability and user experience.
Yes. We frequently take over the support and maintenance of websites built by other agencies or freelancers. Our process begins with a comprehensive architectural review to thoroughly understand the existing codebase, infrastructure, and potential vulnerabilities. This allows us to create a tailored and effective support strategy.
We prioritize urgent requests to minimize any disruption to your business. For clients on our support retainers, we offer expedited response times based on agreed-upon service levels. Our goal is to acknowledge critical issues promptly and begin expert troubleshooting to ensure a swift and effective resolution.
Our standard maintenance packages are comprehensive, typically including: regular CMS and plugin updates, security monitoring and malware scanning, website performance checks, daily or weekly backups, and uptime monitoring. We provide transparent monthly reports detailing all actions taken to keep your site in optimal health.